We respect your privacy. This Policy explains how we88my collects, uses, stores, and protects the personal data of Malaysian members in line with applicable data protection principles.
This Privacy Policy ("Policy") applies to all personal data collected and processed by we88my ("we88my", "we", "us", "our") in connection with your use of the we88my website and platform, accessible at we88my.club. By registering an account or continuing to use the we88my Platform, you acknowledge that you have read and understood this Policy. This Policy forms part of we88my's overall Terms and Conditions.
we88my is committed to protecting the privacy and personal data of every Member. As Malaysia's leading online betting and gaming platform, we88my handles a significant volume of personal information daily — from account registration data submitted by players in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia, to payment transaction records and gameplay history. We take this responsibility seriously.
This Policy is designed to give you a clear understanding of what data we88my collects, why we collect it, how long we keep it, who we may share it with, and what rights you have in relation to your personal data. We have written this Policy in plain English to the extent possible, while maintaining the legal precision required by applicable data protection law.
we88my acts as the data controller in respect of all personal data collected through the Platform. Any sub-processors or third-party service providers engaged by we88my are bound by contractual data protection obligations consistent with this Policy.
we88my collects personal data through several channels. The categories of data we collect include:
| Category | Data Points | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad / passport number | Registration form, KYC documents |
| Contact Data | Email address, Malaysian mobile number, residential address | Registration form, account settings |
| Financial Data | Deposit/withdrawal transaction records, e-wallet identifiers, bank account details | Payment processing, transaction logs |
| Gaming Activity | Bet history, game selections, win/loss records, session duration, wagering patterns | Platform activity logs |
| Technical Data | IP address, device type, browser, OS, cookies, session tokens | Automated collection via cookies and server logs |
| Communications Data | Live Chat transcripts, email correspondence, support ticket content | Customer support interactions |
| KYC Documents | ID document images, selfie verification, proof of address documents | KYC verification process |
we88my does not collect sensitive special category personal data (such as health information or political opinions) except where legally required for responsible gaming compliance purposes (e.g., self-exclusion records).
we88my uses personal data collected from Members for the following purposes:
we88my processes personal data on the following legal bases:
we88my does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share personal data with the following categories of recipients where necessary and in accordance with this Policy:
All third-party processors engaged by we88my are bound by data processing agreements that require them to process personal data solely for the specified purposes and in accordance with data protection standards consistent with this Policy.
we88my uses cookies and similar tracking technologies on the Platform. The types of cookies used include:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect certain Platform features but will not prevent basic access to the we88my Login and core gaming services.
Game providers embedded within the we88my Platform may set their own cookies for session management purposes. These are subject to the privacy policies of the respective providers, which we88my does not control. However, all provider integrations are vetted for compliance before inclusion on the Platform.
we88my retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes.
we88my implements technical and organisational security measures appropriate to the sensitivity of the personal data held. These measures include:
No internet-based system can guarantee absolute security. you are responsible for maintaining the confidentiality of your we88my Login credentials. we88my will never ask for your password via email, SMS, or Live Chat. If you suspect a data breach affecting your account, contact we88my support immediately via Live Chat.
Subject to applicable law and regulatory restrictions, Members have the following rights in relation to their personal data held by we88my:
To exercise any of these rights, contact we88my's Data Protection team via Live Chat or by email at [email protected] with your registered username and a description of your request. we88my will respond within 30 days, or within the extended period permitted where requests are complex or numerous.
The we88my Platform is strictly for adults aged 21 and above. we88my does not knowingly collect personal data from individuals under the age of 21. If we88my discovers that personal data has been collected from a person under the minimum age, the relevant account will be immediately suspended, all deposits returned (subject to fraud review), and all associated data deleted.
If you are a parent or guardian and believe a minor has registered on we88my, contact support immediately via Live Chat. we88my takes underage access extremely seriously and will act on all credible notifications without delay.
Age verification is mandatory before any withdrawal is processed. KYC documents are checked by trained verification staff. we88my's age gate is the first line of defence against underage gambling.
we88my's servers and service providers may be located in jurisdictions outside Malaysia. Where personal data is transferred internationally, we88my ensures that appropriate safeguards are in place, including:
we88my's gaming software providers — whose services are integral to delivering the Platform's game catalogue — are located in various jurisdictions and may process limited technical session data. All such providers are subject to contractual data protection requirements before being granted any access to Platform data.
we88my reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or Platform practices. Material changes will be communicated to Members via email to the registered address or via a prominent notice on the Platform no less than 14 days before the updated Policy takes effect.
The "Last Updated" date at the top of this Policy indicates when the most recent version took effect. Your continued use of the we88my Platform following the effective date of an updated Policy constitutes acceptance of the revised terms. We encourage you to review this Policy periodically.
If any update materially reduces your rights or significantly expands the scope of data processing in a way you do not agree with, you are entitled to request account closure before the update takes effect by contacting support via Live Chat.
For any queries, concerns, or requests relating to this Privacy Policy or the processing of your personal data by we88my, please contact us through the following channels:
For formal Data Subject Access Requests or rights exercise requests, please clearly state "DATA REQUEST" in your message subject line and provide your registered username and the specific right you wish to exercise. we88my will confirm receipt and provide a substantive response within 30 days.
we88my handles personal data with the same care that it applies to your funds and gameplay. If we88my ever falls short of the standards described in this Policy, we want to hear about it so we can put it right. The Live Chat team is available around the clock and will escalate data-related concerns to the appropriate internal team promptly.
A summary of the core privacy protections we88my applies to every Member's personal data.
All data transmitted between your device and we88my is protected with TLS/SSL encryption. Sensitive stored data — including payment details and identity documents — is encrypted at rest, ensuring your information is never exposed in plain text.
we88my does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your data is used solely to operate the Platform, fulfil compliance obligations, and protect your account security.
we88my marketing communications are consent-based. Opt out at any time via your account settings or by contacting support. Opting out of marketing does not affect your access to Platform services or your eligibility for non-marketing promotions.
Malaysian members can request a copy of their personal data at any time. we88my will respond to Data Subject Access Requests within 30 days and provide data in a structured, readable format.
You can request deletion of your personal data, subject to mandatory legal retention periods. Data no longer required is securely deleted or anonymised in accordance with we88my's retention schedule.
The we88my Platform undergoes regular independent penetration testing and security reviews. Any identified vulnerabilities are remediated promptly to maintain the security standards that our members in Kuala Lumpur, Penang, and across Malaysia expect.
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